The Challenge
A rapidly growing e-learning platform with over 200 courses and 50,000 registered users, was facing significant challenges that were hindering their growth and user satisfaction:
Low Student Engagement: Despite high initial enrollment rates, student engagement was dropping dramatically after the first few lessons, with only 22% of students actively participating in course discussions.
Poor Course Completion Rates: Only 30% of enrolled students were completing their courses, resulting in low satisfaction scores and negative reviews.
Technical Limitations: Their existing platform lacked modern features like personalized learning paths, interactive content, and mobile responsiveness, creating friction in the user experience.
Ineffective Marketing Strategy: Despite significant spending on digital advertising, their customer acquisition costs were high and conversion rates remained low at just 1.8%.